Faq's
Frequently Asked Questions (FAQs)
1. Are Dermaneu products safe for all skin types?
Yes, our products are carefully selected and designed to suit most skin types, including oily, dry, and combination skin. However, we always recommend doing a patch test before full use.
2. How do I choose the right product for my skin concern?
You can explore our Shop by Concern or Shop by Ingredients sections to find products tailored to your needs like acne, pigmentation, or dull skin.
3. Are your products dermatologist tested?
We focus on high-quality, ingredient-based skincare. Many of our products follow dermatological standards, but specific certifications may vary by product.
4. How long does it take to see results?
Skincare results vary depending on the product and skin type. Typically, you may start noticing visible improvements within 2–6 weeks of regular use.
5. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on selected orders for your convenience.
6. What is your return or exchange policy?
We offer easy exchanges in case of damaged or incorrect products. Please check our Return & Refund Policy page for full details.
7. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
8. Can I use multiple products together?
Yes, but it’s important to combine ingredients correctly. Avoid mixing strong actives like Retinol and AHA/BHA unless recommended.
9. Are your products suitable for Indian weather?
Absolutely. Our products are selected keeping Indian climate and skin concerns in mind.
10. How can I contact customer support?
You can reach us via:
📞 Phone: +91 9325980253
📧 Email: support@dermaneu.in